| Home > IBOs > |
Quixtar Dispute Resolution Process |
Quixtar uses a comprehensive dispute resolution process that is shared with all Independent Business Owners (IBOs) when they register with Quixtar. In fact, at registration all IBOs must agree to participate in this process to resolve any disputes that may arise relating to their businesses. The process includes comprehensive conciliation and binding arbitration to seek resolution of issues. These provide an effective, timely way for those who feel they have been wronged to have their arguments heard and addressed.
All companies face the potential for disputes - from employees, suppliers, customers, and, in Quixtar's case, the hundreds of thousands of IBOs it supports. Increasingly, companies recognize that arbitration provides an alternative to the time, expense, and adverse business consequences of traditional litigation.
Essentially, arbitration is a contract between two or more parties to settle disagreements in a certain way. Most arbitration agreements are administered by an impartial third party, such as the American Arbitration Association or Judicial Arbitration and Mediation Services (JAMS). The arbitrator reads briefs and documentary evidence, hears testimony, examines evidence, and renders an opinion on liability and damages in the form of an "award of the arbitrator" after the hearing. Once confirmed by a court of appropriate jurisdiction, the award can be subsequently entered as a judgment.
Quixtar's dispute resolution process was created in 1997 in cooperation with JAMS and the Independent Business Owners Association International trade organization representing all Quixtar IBOs.
|
